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FAQs | Care Connect at Home

Frequently Asked Questions

What areas do you serve?+

We proudly serve Florida AHCA Region 9, including Palm Beach, Martin, St. Lucie, Indian River, and Okeechobee counties. Call us if unsure.

What type of services do you provide?+

We provide non-skilled home care: personal care, companion care, light housekeeping, meal prep, medication reminders, transportation, and ADL assistance.

Do you accept insurance or Medicare?+

We are private pay only and do not bill insurance directly. We can provide documentation for reimbursement if allowed by your policy.

How much does home care cost?+

Rates depend on care type, hours, and frequency. We offer a free consultation to create a custom plan and quote.

Is there a minimum number of hours per visit?+

Yes, minimum is 4 hours per visit for consistent, quality care.

How do you choose and screen caregivers?+

All caregivers are Level 2 background screened, trained, reference-checked, and matched to clients based on skills and personality.

Can you provide care for someone with Alzheimer’s or dementia?+

Yes, caregivers are trained in basic Alzheimer’s and dementia care to ensure safety and engagement.

How quickly can services start?+

Typically within 48–72 hours of consultation, sometimes sooner if urgent support is needed.

What if my caregiver can’t make it?+

If a caregiver is unavailable, a replacement is arranged immediately so care continues uninterrupted.

Can I change or cancel my schedule?+

Yes, schedules can be adjusted with proper notice without penalty.

Do you require a contract?+

No long-term contract required; flexible service agreements are used.

How do I get started?+

Call us or fill out our contact form for a free consultation. Services start when ready.

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At Care Connect at Home, our dedicated caregivers deliver personalized care that allows families to spend more quality time together, while easing the burden on loved ones and providing peace of mind.

Connecting You with The Best Care

Services

  • 24 Hour Care
  • Companion Care
  • Dementia & Alzheimer’s Care
  • Personal Care
  • Live-in Care
  • Transportation & Errands
  • Meal Preparation & Planning
  • Medication Reminders
  • Homemaker Care
  • Transition Care
  • Specialty Care
  • End-of-Life Care

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Phone: (561) 207-7280

Email: info@joincareconnect.com

9045 La Fontana BLVD, Suite 203
Boca Raton, FL 33434

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